Guarantee Terms | Technolite

Guarantee Terms

Guarantee conditions

Technolite stands for high quality products and services. Technolite offers a guarantee on all of the lighting components, luminaires, LED bulbs that they market. 

 

1. Products

This guarantee applies to all products manufactured by Technolite (Luminaires for halogen lamps, luminaires for fluorescent lamps, luminaires for HID lamps, luminaires for LED lamps and LED light sources, electronic ballasts for fluorescent lamps, electronic ballasts for HID lamps, electronic transformers, emergency units, converters for LED light sources, as well as LED light sources).

2. Duration of the guarantee

The guarantee period for Technolite products is 1, 2, 3, 5 years. Technolite also offers a lifetime guarantee.

Limited guarantee

For products marked as having a 1-year warranty, or in cases where no guarantee is marked, Technolite offers a guarantee for a period of 1 year under the conditions listed below. To ensure that the product guarantee matches the guarantee offered by the retailer to the end client, the guarantee is extended by a further 6 months from the date of manufacture indicated on the product, up to a maximum of 18 months from the date of manufacture.

 

Limited+ guarantee
For products marked as having a 2-year warranty, Technolite offers a guarantee for a period of 2 year under the conditions listed below. To ensure that the product guarantee matches the guarantee offered by the retailer to the end client, the guarantee is extended by a further 6 months from the date of manufacture indicated on the product, up to a maximum of 30 months from the date of manufacture.

 

Basic guarantee

For products marked as having a 3-year warranty, Technolite offers a guarantee for a period of 3 years under the conditions listed below. To ensure that the product guarantee matches the guarantee offered by the retailer to the end client, the guarantee is extended by a further 6 months from the date of manufacture indicated on the product, up to a maximum of 42 months from the date of manufacture

 

Extended guarantee

For products marked as having a 5-year warranty, Technolite offers a guarantee for a period of 5 years under the conditions listed below. To ensure that the product guarantee matches the guarantee offered by the retailer to the end client, the guarantee is extended by a further 6 months from the date of manufacture indicated on the product, up to a maximum of 66 months from the date of manufacture.

 

Lifetime guarantee
For products marked as having a lifetime guarantee is offered on products marked as having a lifetime guarantee. This guarantee is intended for residential applications of this luminaire. This guarantee is limited to 7 years for those applications in which the luminaires are used in non-residential applications or average daily use of above 8 hours. In the case of a non-residential use, to ensure that the product guarantee matches the guarantee offered by the retailer to the end client, the guarantee is extended by a further 6 months from the date of manufacture indicated on the product, up to a maximum of 90 months from the date of manufacture. 

 

3. Guarantee conditions

The guarantee offered by Technolite is valid under the following conditions:

·        The products from Technolite must be used in accordance with the relevant product and application specifications. Limit values for temperatures and voltages must not be exceeded and the product not exposed to any mechanical stresses.

·        The guarantee for electronic operating devices applies only if the product is installed with lamps that comply with the relevant IEC specifications. 

·        The guarantee covers solely product failures caused by material, design or production faults.

·        Only authorized Technolite technicians may perform service to a Technolite product. Any service performed by a non-authorized Technolite technician will void the warranty.
 

4. Execution of the guarantee

In the event of failures, Technolite on its sole discretion may decide to repair defective components or products, supply adequate products as replacement or reimburse products to the original customers. Technolite shall have the right to examine the product, at its option, either at the Customer's Location or at Technolite’s location, with transportation charges prepaid by the customer. The customers or end users bear the costs for demounting and remounting as well as for sending in and returning products. Any other costs, e.g. replacement costs upon installation, costs caused from failures of the installation or other damage and/or consequential damage are not covered by this guarantee.

In view of the statistical failure rate of electronic products, installations with electronic operating devices and LED light sources require regular maintenance. The products must therefore be easy to access at all times. When installing the products, the requirements of easy maintenance must therefore be taken into consideration to keep maintenance costs down. When installing luminaires, it should be remembered that the controller, ballast and/or LED light source may have to be replaced before the luminaire comes to the end of its life.

 

Additional Information for LED modules

The guarantee conditions relate exclusively to mortality of the product. In view of technical advances and the changes in the luminous flux of products depending on their usage there may be differences in the photometric properties and color between replacement or additional LED modules and the original products.

5. Utilization of the Guarantee

The guarantee has to be claimed immediately by contacting Technolite in order to open a service request and upon request, supplying the original invoice and returning the defective product in order to check the validity of the claim.

To make a claim under the guarantee please contact Technolite by mail, email or fax with all of the relevant information.